RETURNS, REFUNDS, CANCELLATIONS & EXCHANGES – Ecomnextgenstore

Your satisfaction is our priority. This policy explains how we manage returns, cancellations, refunds, and exchanges.

Step 1: Raise a Return/Replacement Request

You may request a return or replacement within 7 days of delivery for:

• Wrong product
• Damaged item
• Defective item

For damaged or missing items, report within 2 days of delivery.

Provide order details and contact number through the support section of our website.

Step 2: Review & Validation

Our team will review your request within 2 working days.

Step 3: Pickup Arrangement

Once approved:

• We schedule a reverse pickup
• You only self-ship if instructed by our support team

Step 4: Product Check & Final Resolution

After receiving the item, we conduct a quality inspection.
Based on results:

• Replacement is issued
  OR
• Refund is initiated (if replacement is unavailable)

Replacement & Exchange Process

If approved:

• Pickup is arranged
• After successful inspection, replacement is initiated
• If out of stock, you may choose:
  • Full refund
  • Exchange with another product

Delivery of replacement: 5–7 business days after dispatch.

Returns Not Accepted If:

• Product is used or altered
• Original packaging, tags, or accessories are missing
• Request is raised after 7 days
• Damage reported after 2 days

Order Cancellation

• You may cancel before dispatch.
• After dispatch, cancellations are not allowed.

Refund Timelines

Prepaid Orders

Refunds are sent to the original payment method.

• Cancelled Orders: 3–5 business days
• Returned Items: 7–10 business days after pickup + quality check

Partial Returns

You may return individual eligible items from your order.

Contact Us

📧 Email: support@ecomnextgenstore.com
📞 Phone: +91-7092749305
🌐 Website: www.ecomnextgenstore.com

🏢 Address:
1st FLOOR, G NO 1204–1208, OFFICE NO 11,
BA VERMONT, BAIF ROAD,
WAGHOLI, PUNE, MAHARASHTRA – 412207, India

Company Name: Ecomnextgen Technology Pvt Ltd